Loudbooth LLC is committed to providing our customers with high-quality sportswear and a satisfying shopping experience. If you are not satisfied with your purchase, we offer eligible return and exchange services. Please carefully read the following Refund and Return Policy before submitting a request.
I. Return and Exchange Eligibility
We accept return or exchange requests under the following circumstances:
The item has quality issues (e.g., damage, stains, or functional defects).
An incorrect item was received (mismatched style, color, or size).
The size is unsuitable (provided the request is made within the specified return period).
The item is unused and remains in its original condition.
Note: Items—whether opened or unopened—are eligible for return or exchange requests (subject to meeting the above criteria).
Items must be returned in their original packaging, with tags attached, and in complete, intact condition.
Damage caused by human error or improper use is not eligible for return.
II. Return Request Process
To request a return or exchange, please follow these steps:
Contact our Customer Service team via email to submit your request.
Provide your Order Number and a description of the issue.
Customer Service will review your request and confirm your eligibility for a return.
Return the item to us according to the provided instructions.
Upon receiving the returned item, we will inspect it and process your refund or exchange.
III. Refund Processing Timeline
Return Review Period: 1–3 business days.
Item Inspection Period (after receipt): 3–5 business days.
Refund Processing Period: Within 5–10 business days after confirmation, the refund will be issued to your original payment method.
The actual time it takes for the refund to appear in your account may vary depending on your bank or payment platform.
IV. Exchange Policy
Exchanges are limited to the same product model (varying only in size or color).
If the item is out of stock, a refund or an alternative solution will be offered.
Replacement items will be shipped out only after the original returned item has been received and confirmed.
V. Shipping Costs
For returns resulting from product defects or shipping errors (e.g., receiving the wrong item), our company will cover the return shipping costs.
For returns due to other reasons, the customer may be responsible for the return shipping costs.
VI. Return Address
Please ship returned items to the following address: 17155 SCOTTSDALE RD, RIVERSIDE, CA 92504
VII. Non-Refundable Situations
Refunds or returns are not supported in the following cases:
Items that have been used or damaged.
Return requests submitted after the designated return period has expired.
Items returned without prior authorization.
Items that do not meet the requirements of our return policy.
Thank you for choosing Loudbooth LLC. We are committed to providing you with a secure and reliable shopping experience.